Posted on June 11, 2022
We were told that some individuals, by intercom to the homes of very often elderly people and pretending to be Enel technicians, would have asked to verify if in the last bill received phantom additional charges had been canceled because, if not, they could have done them. eliminate with consequent savings on electricity and gas supply costs.
We must be careful of this which is a real scam, since viewing sensitive personal data, such as surname, name, Pod code (electricity withdrawal point), Customer Code, etc., could allow the aforementioned individuals, to enter into new contracts with other companies.
The Adiconsum, together with the other consumer associations, has been asking the sector Authority for some time to set up a register of sellers’ agencies, precisely to eliminate dishonest ones from the market and guarantee transparency to the sector.
In fact, the victims of these scams will obviously have difficulty in re-entering the relationship with their usual manager, with further complications such as waste of time, contracts modified for the worse, difficulties in the process of disavowal, delays in reactivating the services.
It will also be advisable not to sign contracts for the supply of goods and services offered by telephone, while it is always convenient to go in person to the chosen retailers, whose commercial offices are in their own city or in one closer to that of residence.
It goes without saying that, in case of doubts, it is always advisable to postpone any stipulation, perhaps by first asking advice from the Adiconsum, whose offices are both in Taranto (099 4538486) and Brindisi (0831 514744). (Antonio Bosco, President of Adiconsum Taranto Brindisi)